Ira Kriskovic

• Ensuring all operations are conducted in a cost-effective manner while maintaining strict compliance with industry regulations and organizational policies.

• Creating and issuing invoices for customs and customers, ensuring all transactions are accurately documented.

• Overseeing stock intake and inventory management, maintaining accurate records of incoming and outgoing goods.

• Following up with customers to ensure they receive the product and that it satisfies their expectations, interacting with customers' questions, and resolving issues.

• Coordinating with cross-functional teams and maintaining a good professional rapport with all departments.

• Worked closely with the management and other supervisors to maximize productivity on a daily basis.

• Planned, supervised, and coordinated staff schedules for regular shifts and special events.

• Trained employees to boost customer service and drive profits through suggestive selling techniques.

• Effectively addressed and resolved issues to ensure the satisfaction of all parties involved.

• Collaborated with a skilled 60+ member team at a busy Dublin tourist spot, leveraging strong interpersonal skills and upholding high company standards.

• Effectively upsold customers to the higher-profit brands and optimized table-turns; outperformed wait staff average sales up to 15%.

• Enhanced customer satisfaction (serving up to 300 customers per shift) by effectively communicating with a diverse range of customers and enjoying interactions with different types of people.

• Smoothly addressed and resolved issues to ensure the satisfaction of all parties involved.

• Managed a twelve-apartment complex, overseeing operations and ensuring efficiency by handling bookings, rescheduling, cancellations, and addressing 40 guest inquiries daily.

• Revamped the marketing strategy by launching a new website, advertising on 20+ portals, and developing marketing emails, which led to a 20% increase in seasonal overnight stays.

• Handled guest administration upon arrival, including registering guests, generating invoices, managing payments.

• Cooperated with the tourist board to ensure regulatory compliance, reporting to the GM.

• Analysed and assessed supplier offers, kept accurate records of purchased and delivery details.

• Monitored sales, inventory levels, shipping processes, and invoicing.

• Prepared, organized, and maintained correspondence and administrative files.

• Developed spreadsheets, handled database management, and designed brochures.

• Handled the business independently during the absence of upper management.

• Led, trained and mentored staff, and organized daily operations for a team of 25.

• Advertised bar activities through social media and the local radio station

• Delivered outstanding customer service to up to 200 guests daily, providing advice and assistance efficiently and professionally.